We have established the following cancellation policy to provide clear guidelines for both customers and the company:
1. Customer Cancellations:
1.1. Full Refund: If a customer cancels the trip up to 48 hours before the scheduled departure, the deposit will be fully refundable.
1.2. No Refund: If a customer cancels the trip less than 24 hours before the scheduled departure or fails to show up at the designated pick-up location, the full deposit will be charged.
2. Cancellation Due to Bad Weather Conditions:
2.1. Full Refund: If we are forced to cancel the trip due to adverse weather conditions, as confirmed by the local port authority, the deposit will be fully refunded.
3. Company's Right to Cancel the Trip:
3.1. Contract and Trip Cancellation: We reserve the right to cancel the contract and trip under important circumstances, such as bad weather conditions, safety concerns, urgent maintenance requirements, or medical issues.
3.2. Full Refund: If we cancel the trip due to any of the aforementioned reasons, we will provide a full refund of the deposit, regardless of the timing of the cancellation.
Please note that we will communicate any specific variations or exceptions to this cancellation policy clearly during the booking process or as otherwise specified by our company.
We appreciate your understanding and cooperation regarding our cancellation policy. If you have any further questions or require assistance, please do not hesitate to contact our dedicated customer service team.
Upon successfully completing a booking, the customer will receive a confirmation email as proof of their reservation. To ensure a smooth boarding process, it is important for the customer to provide the company with comprehensive details of all passengers who will be traveling on the boat.
Please note that for security reasons, only passengers listed on the crew list will be permitted to board the boat. It is essential that all passengers' information is accurately provided to the company in advance.
In the event that a cancellation or schedule change becomes necessary, the customer must notify the company. To facilitate proper coordination and avoid any inconvenience, these changes must be confirmed by the company at least 48 hours prior to the scheduled departure.
We offer our customers a variety of convenient payment options to ensure a smooth and secure transaction process. Please review the following payment methods available:
1. Credit Card (MasterCard/Visa):
We accept payments made with MasterCard and Visa credit cards. Customers can securely provide their card details during the booking process or contact our customer service team to process the payment.
2. Bank Transfer:
Customers may choose to make a payment via bank transfer. Upon booking confirmation, our customer service team will provide the necessary bank account details for the transfer. It is important to include the booking reference number in the transfer description to ensure proper allocation of funds.
3. Cash on the Day:
For added convenience, we also offer the option to make payment in cash on the day of the scheduled activity. Please note that cash payments should be made in the designated currency agreed upon during the booking process. Our staff will provide further instructions and assist with the payment process on-site.
Please be advised that payment methods may vary depending on the nature of the booking or specific arrangements made. It is recommended to clarify the available payment options during the booking process or by contacting our customer service team.
We prioritize the security and confidentiality of our customers' financial information. Therefore, all transactions made through credit card payments or bank transfers are handled with strict adherence to industry-standard security protocols.
Should you have any questions or require further assistance regarding payment methods, please do not hesitate to reach out to our dedicated customer service team. We are here to provide the necessary support to ensure a seamless payment experience.
To ensure the safety and enjoyment of all passengers on board, we have established the following rules and guidelines:
1. Captain's Authority:
The captain of the boat is responsible for the safety and comfort of all passengers. Passengers are required to follow the captain's guidance and instructions at all times. The captain has the right to refuse entrance to the boat and may terminate the trip if deemed necessary for safety reasons.
2. Alcohol and Drug Use:
Passengers are prohibited from consuming excessive amounts of alcohol or using any drugs while on the boat. The captain has the right to refuse alcohol consumption on board to maintain a safe and pleasant environment.
3. Route Changes:
The company covers the fuel consumption for the agreed-upon route. If a customer requests a change in the route, any additional charges will be discussed and confirmed with the captain.
4. Property Loss:
We assume no responsibility for any loss or damage to customers' personal belongings during the charter. Passengers are advised to take necessary precautions to safeguard their belongings.
5. Swimming Ability:
All passengers must possess a good level of swimming ability. It is important to be comfortable in the water while on board.
6. Children's Safety:
For children under 6 years old, it is mandatory for parents or guardians to ensure that they wear a suitable life jacket provided by the company for their safety.
These rules and guidelines are in place to prioritize the safety and well-being of all passengers. Failure to comply with these rules may result in refusal of service or termination of the trip. We appreciate your cooperation in adhering to these regulations.
If you have any questions or require further clarification regarding these rules, please do not hesitate to contact our customer service team.
Governing Law and Jurisdiction:
This Agreement is governed by the laws of Greece. In the event of any disputes or legal matters arising from or related to this Agreement, the local court of Kos, Greece, shall have exclusive jurisdiction.